Exchanges, Returns, & Shipping
We want you to feel confident shopping with Imbrace. If something isn’t quite right, we’ll do our best to fix it.
If you need help at any stage, please contact our team at info@imbrace.com
Exchanges
To start your free exchange, please use our returns portal below:
Start a UK Return or Exchange →
If you’re unsure on sizing, we recommend choosing an exchange where possible.
Our team can help you find the best fit or products for your needs. If you have any questions, contact us at info@imbrace.com
Change-of-Mind Returns
We offer change-of-mind returns within 30 days of delivery.
To be eligible for a change-of-mind return or exchange, items must be:
• Unworn, unused, and unwashed
• Returned with all original tags, labels, and packaging intact
• In original saleable condition
For hygiene reasons, socks cannot be returned unless the card label (hygiene seal) remains intact. Please open the protective outer packaging carefully to allow for inspection if required.
Items returned in an unsaleable condition may be refused or returned to the customer.
This policy includes and extends your rights under the Consumer Contracts Regulations 2013 for online purchases.
Return Fees
For change-of-mind returns, a £3 return fee per pair of leggings returned will be deducted from your refund.
Original shipping charges are non-refundable for change-of-mind returns.
Refunds are processed once returned items have been received and inspected. We aim to assess returns within 14 days of receipt.
Faulty Items & 1-Year Guarantee
We stand behind the quality of our products.
All Imbrace products are covered by a 1-year guarantee against manufacturing faults and defects under normal use.
If you believe your item is faulty, please contact returns@imbrace.com with:
• Your order number
• A description of the issue
• Photos showing the fault, where possible
If your item is confirmed to have a manufacturing fault:
• Return shipping will be provided free of charge
• You may be entitled to a repair, replacement, or refund depending on the nature of the issue
Please note:
Issues resulting from normal wear and tear, accidental damage, misuse or improper care are generally not considered manufacturing faults.
This guarantee is provided in addition to your legal rights under UK consumer law.
Your Consumer Rights
Under the Consumer Rights Act 2015, products must be:
• Of satisfactory quality
• Fit for purpose
• As described
If your item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, or refund in accordance with your statutory rights.
Nothing in this policy affects your statutory rights.
Shipping & Order Fulfilment
Orders are fulfilled and dispatched Monday to Friday.
Orders placed over the weekend or on public holidays will be processed on the next business day.
UK orders are shipped via Royal Mail tracked services.
Shipping options and estimated delivery times are shown at checkout.
Once your order has been dispatched, tracking details will be emailed to you if an email address is provided at checkout.
Royal Mail Tracked 24 is a priority service, but delivery timeframes are estimates only and are not guaranteed.
International Shipping
International shipping is available to selected countries outside the UK.
International customers are responsible for any duties, taxes, customs charges, or import fees that may apply in their destination country.
By law, we must declare the full value of all package contents.
International Returns & Exchanges
International customers should contact info@imbrace.com to arrange a return or exchange.
Customers are responsible for return shipping costs unless the item is confirmed to be faulty or incorrect.
We strongly recommend using a tracked shipping service, as Imbrace is not responsible for items until they are received by our returns centre.
Refunds are processed once returned items have been received and inspected.
International refunds may take up to 30 days to process, depending on the payment provider.
Promotions & Discount Codes
Promotion codes cannot be combined unless otherwise stated.
If an item is returned from a multi-item order where a promotional discount was applied, refunds will be adjusted to reflect the discount received across the order.
Sale and promotional items are still covered by your statutory consumer rights.
Sale and End-of-Line Items
Sale and end-of-line items may be returned in accordance with our standard change-of-mind returns policy unless otherwise stated at the time of purchase.
Items marked as:
• Final Sale
• Clearance
• Non-Returnable
are not eligible for change-of-mind returns or exchanges
This does not affect your statutory rights. If an item is faulty, damaged, or not as described, you may still be entitled to a repair, replacement or refund under UK consumer law.
Fair Use
We aim to offer a fair and flexible returns policy for all customers.
However, excessive or unreasonable return activity may result in future orders being refused at our discretion.
This will never affect your statutory rights.