RETURNS & EXCHANGES
We offer free returns and exchanges* for IMBRACE products within the first 30 days of purchase. If you want to return a product(s) because it is not the right size please follow the instructions below. Please see the Product Warranty Page for warranty returns.
Returns
Please be aware that to return any IMBRACE product(s) Items being returned must be; unworn, unused and unwashed with all original IMBRACE tags, labels and packaging (if applicable) still attached.
Returns that show signs of use, washing and/or the packaging or labels are damaged or removed, will not be accepted and we may return the relevant IMBRACE product(s) to you.
Free returns* only applies to IMBRACE products purchased via our webshop or authorised affiliates at www.imbrace.com within the UK.
This returns policy does not apply to purchases of IMBRACE products from third party sellers. If you have purchased IMBRACE product(s) from a third party seller and you wish to exchange the relevant product(s), please contact the party that you purchased the product(s) from.
Exchanges
Provided we receive the IMBRACE product(s) as per our returns policy we will, if requested, exchange them for a different size. All exchanges are subject to product availability. We reserve the right to provide a refund rather than exchange in all circumstances.
Promotion Codes
Promotion codes are stand alone and cannot be used with any other code for multiple discounts. Where the code gives a discount for multiple item purchases – in the event that you wish to return an item for a refund the refund will be given for the lowest priced item(s) first.
The small print;
We offer a flexible returns policy to make your online shopping experience even easier. In an instance when you have purchased, and wish to return multiple items we reserve the right to charge restocking fee – this fee is currently £5.00 per item. If a restocking fee(s) is/are levied they will be deducted from the amount refunded to you.
*We monitor the number of returns made by customers and continued or excessive returns will be flagged and may, at our discretion, lead to future orders being refused.
International Returns
PLEASE NOTE THAT IMBRACE DOES NOT CURRENTLY OFFER INTERNATIONAL RETURN SHIPPING (FROM OUTSIDE THE UK), THIS IS THE RESPONSIBILITY OF THE BUYER.
RETURNS PROCESS
Contact us at; returns@imbrace.com – we will ask you to confirm the reason for the return and for UK customers send you a prepaid return ticket.
- Please return within 30 days of your order. This policy does not affect your statutory rights.
- Please include the returns document with any goods returned to IMBRACE.
- Once a return has been received and accepted, we will initiate a refund back to the original purchasing method. Please allow up to 30 days for this show in your account.
- For an exchange we will dispatch the alternative item to you within 14 days of receipt.
RETURNS ADDRESS
Our returns address is:
IMBRACE returns,
Highfield House
The Meads
Leighterton
Glos. GL8 8UW
United Kingdom
